Governance and Accountability
The ILCU Foundation is committed to ensuring accountability and transparency with regard to all aspects of our international development work. The ILCU Foundation is led and controlled by a Board of Directors which is responsible for ensuring successful delivery of the organisation’s objectives, setting its strategic direction, and upholding its values and ethos.
The ILCU Foundation Board of Directors all serve in a voluntary capacity. The Board of Directors comprises of three ILCU Directors, two Non ILCU Directors, ILCU Supervisor and a Non ILCU Advisory Board Member.
Who is on the Board?
The Board of the ILCU Foundation is currently made up of the following people:
- Eamonn Sharkey – ILCU Board Member – Omagh Credit Union Ltd.
- Jim Toner – ILCU Board Member – Letterkenny Credit Union Ltd.
- Margaret Heffernan – ILCU Board Member – Rathkeale & District Credit Union Ltd.
- Vivienne Keavey – Non ILCU Board Member – Malahide Credit Union Ltd.
- Marie Sealy – Non ILCU Board Member – Kilnamanagh Credit Union
- Monica Gorman – ILCU Foundation Advisory Board Member
- Michael Cogley – Supervisor – Enniscorthy Credit Union Ltd.
- Alan Moore – Company Secretary
Our management team supports the board in the achievement of its objectives and are accountable to the board.
Who is on the ILCU Foundation Team?
The staff of the ILCU Foundation is currently made up of the following people?
- Alan Moore – General Manager
- Irina Ignatieva – International Programme Manager
- Sonja Hayes – Compliance Officer
- Michael Gannon – Technical Adviser
- Isabelle Kidney – Technical Adviser
- Gilly O’Sullivan – Junior Technical Adviser
- Conor Dolan – Project Support Officer
The ILCU Foundation is a registered charity in Ireland, its registered charity number is: CHY 9704.The ILCU Foundation is fully registered with the newly formed Charities Regulatory Authority (CRA); its registered CRA number is: 20024314. The ILCU Foundation is also registered with the Companies Registration Office; its registered company number is: 144006.
The ILCU Foundation is a member of Dóchas, the umbrella group of non-governmental organisations in Ireland. As a member of Dóchas, the ILCU Foundation is a signatory to the Dóchas Code of Conduct on Images and Messaging which seeks to ensure that all materials and images used respect the human dignity of those in the developing world. The ILCU Foundation is also a member of ‘The Wheel’ – a leading support and representative network for the community and voluntary sector in Ireland. <include copy and link of code of conduct on images and messages and code of corporate governance in current Transparency section> <Take Code of Conduct on Images video from current Media section>
The ILCU Foundation is a signatory to the Comhlamh Code of Good Practice for Volunteer Sending Agenices. Learn more about the ILCU Foundation volunteers here.
Handling Complaints and Feedback
ILCU Foundation is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.
We welcome both positive and negative feedback. Therefore we aim to ensure that:
- It is as easy as possible to make a complaint;
- We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
- We treat it seriously whether it is made by telephone, letter, fax or email;
- We deal with it promptly and politely;
- We respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
- We learn from complaints, use them to improve, and monitor them at our Board.
If you do have a complaint about any aspect of our work, you can contact ILCU Foundation in writing or by telephone. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details. In the first instance, your complaint will be dealt with by Sinead Lynam.
33-41 Lower Mount Street,
Tel: 353 1 614 6930 | Email: firstname.lastname@example.org
What Happens Next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if a complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the Chairman of the ILCU Foundation Board. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.
This complaints procedure does not apply to ILCU Foundation staff.